24/7 Support When Needed
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CUSTOMER CARE
Support When You Need It
Our commitment to providing exceptional service goes beyond just standard business hours. We understand that issues and emergencies can arise at any time, which is why we are proud to offer 24/7 support to all of our clients.
Round-the-Clock Support
Our dedicated team of professionals is always available, ready to assist you whenever you need it.
Unwavering support
At any hour of the day or night, you can count on us to be there for you.
Trained customer support
Our 24/7 support is comprehensive, covering everything from basic inquiries to urgent assistance.
Fast and efficient assistance
We take pride in our ability to provide reliable, responsive support to our clients.
THE PREMIUM SUPPORT
Experience Our Difference
Our premium support is designed to provide unmatched assistance and peace of mind, ensuring that you can rely on us to be there whenever you need us. From around-the-clock agent availability to white-glove reactive monitoring, we offer a comprehensive range of support features to deliver our clients the highest level of service.
24/7 Availability
Our agents are available 24/7 to provide support and assistance whenever you need it.
Proactive Monitoring Services
We offer proactive monitoring services to detect and address potential issues before they become major problems.
White-Glove Reactive Monitoring
Our white-glove reactive monitoring ensures that any issues that do arise are promptly and effectively addressed.
Offline Device Support
We also provide offline device support to ensure that you can receive the help you need, even when you are not connected to the internet.
Keep Your Tech In Check
Our hardware and software monitoring services provide comprehensive coverage for all of your technology, ensuring that everything is running smoothly and any potential issues are detected and addressed quickly. With our monitoring solutions, you can have peace of mind knowing that your systems are always in good hands.Â
- Routers
- Modems
- Switches
- Access Points
- Wattbox and similar PDU's
- IP Cameras
- IP Lighting
- Audio Video Receivers
- Set Top Boxes; AppleTV, Roku, etc
- Control System Components: ea5, ea3, IP Connected remotes, etc
- Game Consoles
- Networked Audio: Sonos, Heos, Echo, etc
- Miscellaneous IOT Devices
WHAT WE CAN’T MONITOR
Beyond Our Reach
While we strive to provide comprehensive monitoring solutions, there are certain things that are simply beyond our reach, but we are always exploring new ways to expand our capabilities and provide the best possible service to our clients.
Quality of audio/video (i.e. A connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
PRICING
Pick The Right Package For You
Premium Plan
- 24/7 Email & Text Support
- 24/7 Phone Support
- Priority Visit Next Business Day
- Proactive Monitoring
- Reactive Remote Repair
-
Yearly On-Site Diagnostic Maintenance &
Firmware Upgrades (1) - Remote Programming & Customization
- 20% OFF Control System License
- *5% OFF Future Product Orders
- Reduced Rates (Business Hours)
*Does not apply to the products in the initial proposal.
Premium Plus Plan
- 24/7 Email & Text Support
- 24/7 Phone Support
- Priority Visit Next Business Day
- Proactive Monitoring
- Reactive Remote Repair
-
Yearly On-Site Diagnostic Maintenance &
Firmware Upgrades (1) - Remote Programming & Customization
- 20% OFF Control System License
- *5% OFF Future Product Orders
- Reduced Rates PLUS (Business Hours)
*Does not apply to the products in the initial proposal.
Contact Us
Say Hello
Learn more about how we can help bring your smart space to life.